Home Delivery FAQ

I won’t be home to accept my delivery, what can I do?
Not a problem! If you know you will not be home when placing your order, you can leave a cooler or cooler bag outside for our driver to put the raw food in! Just make sure that you specify instructions on your order under the “notes” section. You can also always put the ship to address of a friend or family member’s who will be home to accept a delivery for you (don’t forget to ask them first!). Keep in mind their address may be in a different delivery area and the order may be delivered on a different day than your normal delivery.

What if I live in a condo building and won't be home?
The answer to this depends on a few factors. If your building allows access to your unit freely, our driver may leave it in a designated cooler outside your door. If doing this, a note would need to be made with specific instructions under the “notes” sectionon your order. There also must be a safe (and legal) area for the driver to park and leave the truck to make your delivery. It is best to check with your buildings policies prior to placing your first order as some do not allow anything to be left in the hallways in front of units due to safety concerns and liability. As another option, you can also put the ship to address of a friend/family member’s who will be home to accept a delivery for you, or if you have family/friends in the building you can have them accept the order for you.
It’s past the order deadline and I’m out of food, what do I do?
Hey! We understand you are busy, and ordering may have slipped your mind! Although we always try our hardest to be accommodating as possible and squeeze orders in when we can, we are not always able to make it happen. We have awesome retailers that will be able to help you out, by visiting our Store Locator page on our website.                                                                                                                                                                                                                                                                  
I need to add or remove an item from my order, what do I do?
We’d love to help you make these changes! We ask that you give us as much notice as possible, (preferably 24-48 hours) so we can accommodate the modifications. If you are a home delivery customer, you will receive a notification to enter your payment details to either pay the amount owing or accept the credited amount. For retailers, these changes will be made prior to receiving your final invoice.                                                                                                                                                             
Do you ship to the U.S.?
Unfortunately, we do not. However, when the borders open back up, it may be a great excuse for a road trip!                                                                                                                                             

Can I specify when I’d like my delivery within the delivery day?
Unfortunately, we are not able to guarantee a specified delivery window at your request. We use a routing system which calculates the most efficient route for the driver to take, based on the deliveries for the day.
I’m moving, will my delivery day remain the same?
Congratulations! We recommend checking our delivery page to verify your new delivery/order day. If you still have questions, please reach out to us by phone or email and we would be happy to help you!                                                                                                                                                                                                                                                                                                                                                          

When/How will I find out what time my order is expected to arrive?
On your day of delivery, you will receive an automated email and/or text with your estimated delivery window. You will also receive a second notification when you are the next stop on the route and another once your order has been delivered!