Thursday
Order Deadline
Wednsday - 9:00AM
Wednsday - 9:00AM
Friday
Order Deadline
Thursday – 9:00 AM
Thursday – 9:00 AM
Saturday
Order Deadline
Friday – 9:00 AM
Friday – 9:00 AM
Important Update to Our Home Delivery Service
We want to inform our customers of an important change to
our home delivery service.
Due to ongoing transportation and logistics challenges,
we have made the difficult decision to adjust our home delivery service area.
As a result, some addresses that were previously eligible for home delivery may
no longer fall within our service area.
This was not a decision we made lightly. We carefully
evaluated every option before making these changes, but adjustments to our
delivery network became necessary to ensure our transportation operations
remain sustainable and reliable for the areas we continue to serve.
We understand that this change may be disappointing, and
we sincerely apologize for any inconvenience it may cause. Our team remains
committed to providing the highest quality nutrition for your pets and ensuring
our products remain readily available through our trusted retail partners.
If your address is no longer eligible for home delivery,
we encourage you to use our Store Locator to find the nearest retailer
carrying Iron Will Raw products.
Find a retailer near you:
https://www.ironwillrawdogfood.com/store-locator
If you have any questions about your delivery eligibility
or need assistance finding a retailer, please don't hesitate to contact our
Customer Care team. We're always happy to help.
On the day of your delivery, you will receive an automated email message with your estimated delivery window. A second email notification will be sent when you are the next stop on the delivery route.
Please leave a cooler or cooler bag outside for our driver to place your raw food in.
If you know in advance, you can include any special instructions in the 'notes' section of your order.
For more details, review the 'Receiving Your Delivery' section of our Shipping Policy.
For condos and apartments that require granted access, please provide a buzzer code and phone number so our driver can contact you.
If they gain entry, the driver will either leave your order outside your unit or with the concierge. It’s a good idea to confirm with your concierge that they can accept raw pet food deliveries.
If the driver is unable to reach you or gain access, we cannot complete the delivery as we can't leave raw food in common areas. Our team will follow up to arrange a re-delivery for the next week or offer a refund.
Please note that once the driver leaves your stop, they will not return later that day. For more details, review the Receiving Your Delivery section of our Shipping Policy.
If you’ve missed the order deadline, we understand that things happen, and we always do our best to accommodate late orders. However, we recommend ensuring your orders are placed on time to avoid any inconvenience.
If you place an order after the deadline, please contact our order department at orderdesk@ironwillraw.com immediately, but only if it's within our business hours (8 AM - 4 PM) on the day of the deadline.
Keep in mind that if we made an exception for a previous late order, it doesn’t guarantee we can do it again. If you’re contacting us outside of business hours, we suggest visiting our Store Locator page to find a retailer near you, just in case we can't honor your late order.
To make changes or additions to your order, email orderdesk@ironwillraw.com before your submission deadline.
For item additions, we’ll contact you to collect payment or send an invoice for payment through our website. Additional payments must be processed before finalizing your order.
You can cancel your order up to 48 business hours (between 8 AM – 4 PM) before delivery by emailing orderdesk@ironwillraw.com.
For changes or cancellations requested after the deadline, we’ll review those on a case-by-case basis. Please visit the Order Additions and Cancellations section of our Shipping Policy for more information.
Our Home Delivery service is currently only available within specific regions of Ontario.
We cannot accept requests for a preferred day or time for delivery.
Our delivery system assigns specific cities to designated days of the week, and this schedule remains consistent each week.
Additionally, we utilize a routing system that calculates the most efficient route for our driver based on the scheduled deliveries for that day.
Our delivery system assigns specific cities to designated days of the week, which remains consistent every week.
To see how your move might affect your delivery, check the above chart for your new city. If it’s not listed under any of the day tabs, you may fall outside our delivery region.
For questions, reach out to orderdesk@ironwillraw.com. If you’re outside our delivery area, we can refer you to one of our great retailers located across Canada.
On your delivery day, you will receive three notifications via email and/or text:
Please check your junk folder for these notifications and mark them as “safe” to ensure they reach your primary folder.