IMPORTANT:
Week of Christmas & New Years
Home deliveries will be paused from December 23, 2024, to January 3, 2025, with service resuming on January 5, 2025. If all dates on the calendar appear grey when placing an order, this means the earliest delivery date for your city is after this break. Please return to place your order 7 days before your city's delivery date once Home Delivery resumes. Refer to the chart below to find your city's delivery day.
Delivering Raw Love in Every Bowl
FREE DELIVERY on orders over $100
$20 DELIVERY FEE on orders $50 – $99.99
– before tax or credits –
HOME DELIVERY SCHEDULE
Orders are due 2 business days before your delivery day. Review the schedule below for delivery details.
Order by Noon on Thursday
Brantford, Burford, Ingersoll, London, Paris, Woodstock.
Order by Noon on Friday
Burlington, Etobicoke (East & West), Hamilton, Milton, Mississauga, Oakville, Stoney Creek, Waterdown.
Order by Noon on Monday
Ajax, Markham (East), North York, Oshawa, Pickering, Scarborough, Toronto, Whitby.
Order by Noon on Tuesday
Aurora, Barrie, Bradford, Brampton, Caledon, Georgetown, Innisfil, Keswick, King City, Markham (West), Newmarket, Orangeville, Richmond Hill, Stouffville, Thornhill, Vaughan.
Order by Noon on Wednesday
Niagara Region, Cambridge, Elmira, Guelph, Kitchener, Stratford, Waterloo.
Order by Noon on Thursday
Ottawa/Eastern Ontario Route
Belleville, Bowmanville, Brockville, Cobourg, Kempville, Kingston, Napanee, Greater Ottawa Area, Peterborough, Smiths Falls, Trenton.
Delivery day will be Sunday or Monday or to ensure that we’re able to plan the most effective delivery route for our drivers. The Friday before your delivery, you will receive an email confirming what day your order will be delivered (Sunday or Monday).
There will be no delivery to Ottawa during holiday weeks.
IMPORTANT NOTICE!
We've temporarily adjusted our Monday Ottawa delivery route. If you typically receive deliveries on our Sunday/Monday Ottawa route, please reach out to our order desk at orderdesk@ironwillraw.com prior to placing your order.
On the day of your delivery, you will receive an automated email message with your estimated delivery window. A second email notification will be sent when you are the next stop on the delivery route.
Delivery FAQ
What should I do if I won’t be home to accept my delivery?
Please leave a cooler or cooler bag outside for our driver to place your raw food in.
If you know in advance, you can include any special instructions in the 'notes' section of your order.
For more details, review the 'Receiving Your Delivery' section of our Shipping Policy.
How should I handle delivery if I live in a condominium or apartment, and won’t be home?
For condos and apartments that require granted access, please provide a buzzer code and phone number so our driver can contact you.
If they gain entry, the driver will either leave your order outside your unit or with the concierge. It’s a good idea to confirm with your concierge that they can accept raw pet food deliveries.
If the driver is unable to reach you or gain access, we cannot complete the delivery as we can't leave raw food in common areas. Our team will follow up to arrange a re-delivery for the next week or offer a refund.
Please note that once the driver leaves your stop, they will not return later that day. For more details, review the Receiving Your Delivery section of our Shipping Policy.
I’ve missed the order deadline and I’m out of food. What are my options?
If you’ve missed the order deadline, we understand that things happen, and we always do our best to accommodate late orders. However, we recommend ensuring your orders are placed on time to avoid any inconvenience.
If you place an order after the deadline, please contact our order department at orderdesk@ironwillraw.com immediately, but only if it's within our business hours (8 AM - 4 PM) on the day of the deadline.
Keep in mind that if we made an exception for a previous late order, it doesn’t guarantee we can do it again. If you’re contacting us outside of business hours, we suggest visiting our Store Locator page to find a retailer near you, just in case we can't honor your late order.
What steps should I take if I need to add or remove an item from my order?
To make changes or additions to your order, email orderdesk@ironwillraw.com before your submission deadline.
For item additions, we’ll contact you to collect payment or send an invoice for payment through our website. Additional payments must be processed before finalizing your order.
You can cancel your order up to 48 business hours (between 8 AM – 4 PM) before delivery by emailing orderdesk@ironwillraw.com.
For changes or cancellations requested after the deadline, we’ll review those on a case-by-case basis. Please visit the Order Additions and Cancellations section of our Shipping Policy for more information.
Is your Home Deliver service available in the U.S.?
Our Home Delivery service is currently only available within specific regions of Ontario.
Am I able to choose a specific day and time for my delivery?
We cannot accept requests for a preferred day or time for delivery.
Our delivery system assigns specific cities to designated days of the week, and this schedule remains consistent each week.
Additionally, we utilize a routing system that calculates the most efficient route for our driver based on the scheduled deliveries for that day.
If I’m moving, will my delivery day change?
Our delivery system assigns specific cities to designated days of the week, which remains consistent every week.
To see how your move might affect your delivery, check the above chart for your new city. If it’s not listed under any of the day tabs, you may fall outside our delivery region.
For questions, reach out to orderdesk@ironwillraw.com. If you’re outside our delivery area, we can refer you to one of our great retailers located across Canada.
How will I know when my order is expected to arrive?
On your delivery day, you will receive three notifications via email and/or text:
- An estimated time of delivery in the morning.
- A notification when you are the next stop.
- A final notification confirming your order has been delivered.
Please check your junk folder for these notifications and mark them as “safe” to ensure they reach your primary folder.